Edinburgh Dungeon standard entry tickets

Accessibility:

• The majority of facilities are designed to be fully accessible, however, the Edinburgh Dungeon is situated in a listed building and this does cause some restrictions for guests with mobility issues
• For safety reasons, only one guest using a wheelchair can be accommodated at a time to ensure an evacuation chair is available to exit the building should the need arise. Please contact the local tour operator after booking using the contact information on your voucher

Not allowed:

• People with a nervous disposition
• Children under 4 years old

Know in advance:

• Your ticket entitles you to entry to the Edinburgh Dungeon, with entrance at your chosen timeslot
• Guests with accessible needs are entitled to a free carer ticket that can be reserved on-site by presenting one of the following items of documentation: Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book; Attendance Allowance or Carer's Allowance letter of award; Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded; A Blue or Orange badge, or In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI); International Proof of Disability (ISA (international symbol of access or similar must be printed on it)
• Guests aged 16 and under must be accompanied by an adult
• Navigation around the Dungeon is mainly via level pathways. However, due to the nature of the attraction and the building, it is housed in, some floor surfaces are uneven
• Access is gained via low gradient slopes and passenger lifts (restrictions apply) to the various levels of the attraction
• There are several flights of stairs both with stairlifts (Max weight 120kg/ 18.8 stone) and guests must be able to transfer from wheelchair to stairlift unaided by Dungeon staff
• Please note that The Edinburgh Dungeon is not accessible by mobility scooter
• The Edinburgh Dungeon tour lasts approximately 70 minutes, during the majority of which guests will be required to stand unless using a wheelchair
• Seating is available in some shows but due to the nature of the attraction and the demographic of groups, priority seating cannot be guaranteed
• As the Dungeon is very dark and the floor is often uneven, guests with visual impairments, blind and partially sighted visitors may have difficulty navigating around the facility. Please email the local tour operator using the contact details provided on your voucher after booking for more detailed information
• Assistance dogs are welcome
• Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing to assistance animals. For more detailed information please the local tour operator using the contact details provided on your voucher after booking
• Three show areas contain flashing lights which may affect visitors with photosensitive epilepsy. Please speak to a member of the local team before you enter. An alternative route will be provided for guests who would like to bypass these areas
• Deaf visitors, guests with hearing impairments and users of BSL can bring an assistant free of charge. The Edinburgh Dungeon Experience is largely delivered by actors and voiceover audio, and often in low lighting. Some deaf visitors, guests with hearing impairments and BSL users may not fully experience some elements of the attraction
• Unfortunately, there is no on-site designated parking for blue badge holders
• The main accessible toilets are located just after admissions on the lower level which is accessible by lift before the tour
• In Graveyard the seating benches drop down with a sudden movement and in the Castle ghost show the benches rock from side to side as well as vibrating. Please inform the actor on the carriage show if you have any of the following: Heart complaints, a pacemaker, back or neck complaints, broken limbs or have had recent surgery, pregnant guests, a condition that may result in injury or complication from quick movement, or chronic pain conditions
• The Anatomy Theatre has a short, yet surprising, movement under the seats at one point during the show. This may cause discomfort to guests who with any of the following: Heart complaints or pacemakers, back or neck complaints, broken limbs or have had recent surgery, pregnant guests, a condition that may result in injury or complication from quick movement, or chronic pain conditions
• Please make a member of staff aware if you suffer from epilepsy before your tour begins and necessary arrangements can be made
• Wheelchair users need to be able to transfer un-aided in and out of the ride seats